FAQs
- What's the warranty?
- One year on all products; Two years on gas shocks; Lifetime on all welds; No charge on labor for the life of the product, with only minor charges for repairs or upgrades.
- Why is my shock sinking?
- 99% of the time, it is a worn seat mount clutch, usually from failure to tighten mount properly. Repair by replacing clutch with parts available from your local dealer. Or contact Roc-n-Soc at 828-452-1736 with your physical product in-hand.
- How can I get parts?
- Contact your local dealer or Roc-n-Soc at 828-452-1736 for more information.
- How much weight will a Roc-n-Soc throne hold?
- Thrones with shocks are warranted to 250 pounds. All other units will carry up to 300 pounds.
- How long will a throne last?
- Our experience indicates 10-15 years with regular use. All product models are repairable and upgradeable.
- How do I get my throne repaired?
- For all warranty issues and repairs, contact Roc-n-Soc at 828-452-1736.
- How is a Motion Throne (MT) and a Component Motion Throne (CMT) different?
- The Motion Throne (MT) has an all-metal frame leg and the Component Motion Throne (CMT) has a composite plastic frame leg, which can accept casters.